STEP 1of 5
Contact to obtain specimen transportation kit boxes, pre-printed shipping materials and pathology guidelines for preparation of samples. Kit boxes arrive within 2 to 3 business days. Customer Support
STEP 2of 5
Order via our secure Online Portal. Contact to request online access or to obtain paper forms. Customer Support
STEP 3of 5
Prepare the specimen for submission. Detailed pathology instructions are provided with the specimen box. While the Genomic Health laboratory can accept tumour blocks and unstained slides, blocks are preferred due to the frequent requirement of manual microdissection of the specimen consistent with clinical trial experience.
STEP 4of 5
Ship the specimen in the specimen kit box to our centralised laboratory in Redwood City, California, using the pre-printed FedEx Air Waybill and Commercial Invoice. Genomic Health covers the shipping charges using FedEx.
STEP 5of 5
Receive results within 7 to 10 calendar days of receipt of the specimen (provided that all information required has been included on the online order/requisition form). Results are returned to the healthcare professionals listed on the order form as well as their delegates via the secure online portal.
If you are a new user of Genomic Health Online and do not have a User ID, or if you have forgotten your User ID or Password, please contact our team. Customer Support