STEP 1of 5
Contact to obtain specimen transportation kit boxes, pre-printed shipping materials and pathology guidelines for preparation of samples. Kit boxes arrive within 2 to 3 business days. Customer Support
STEP 2of 5
Order online or via paper requisition form. Contact Customer Support to request online access or to obtain paper forms.
Online ordering of the Oncotype DX test has moved to a new and improved portal
Key enhancements to the ordering portal have been made to improve user experience:
- De-identification of patient information
- Improved estimated report date
- Simplified multiple-primaries process
- Streamlined communication with your pathology
- Fewer fields to complete manually
Contact Customer Support at firstname.lastname@example.org if you did not receive your activation email or would like to signup for an online ordering account.
Go to online.genomichealth.co.uk and login with your new credentials to place an order or read reports online.
STEP 3of 5
Prepare the specimen for submission. Detailed pathology instructions are provided with the specimen box. While the Genomic Health laboratory can accept tumour blocks and unstained slides, blocks are preferred due to the frequent requirement of manual microdissection of the specimen consistent with clinical trial experience.
STEP 4of 5
Ship the specimen in the specimen kit box to our centralised laboratory in Redwood City, California, using the pre-printed FedEx Air Waybill and Commercial Invoice. Genomic Health covers the shipping charges using FedEx. (FedEx UK:
08456 07 08 09)
STEP 5of 5
Receive results within 7 to 10 calendar days of receipt of the specimen (provided that all information required has been included on the online order/requisition form). Results are returned via secure online access and facsimiled to the ordering physician.
Phone: 020 3031 8087
How Can I Access Reports?
The Oncotype DX invasive breast cancer results are typically reported within 7 - 10 days after the sample is received.
Reports can be delivered by fax or secure online transfer to the treating physician, submitting pathologist and/or other authorized healthcare providers.
In an effort to provide high-quality customer service and rapid turnaround time, Genomic Health offers online access to patient test results. This online service is free of charge and is available to all healthcare professionals who order the Oncotype DX assay. For more information, please visit Genomic Health.
If you are a new user of Genomic Health Online and do not have a User ID, or if you have forgotten your User ID or Password, please contact our Customer Support team at or 020 3031 email@example.com.